Know how AI represents your brand. Before your buyers do.

AI Visibility

Buyers ask ChatGPT, Gemini, Claude and Perplexity the questions you used to win on Google. The answer typically names about three brands. Prompt Intelligence tells you whether you are one of them, what the AI says about you, and what to fix when the answer is wrong.

If a brand is not in the answer, it does not exist in the decision

The search results page is disappearing. Over half of Google searches already end without a click, and hundreds of millions of people ask ChatGPT questions every week. Buying journeys now start with a prompt, and the model answers with a shortlist. That creates two questions most brands cannot answer today.

Visibility

When your buyers prompt, are you mentioned at all? We call this your Share of Model.

Representation

When you are mentioned, are you described correctly: your positioning, your audience, your claims, your pricing? We call this Positioning Accuracy.

Together they place every brand on our Visibility and Representation matrix: Invisible Brand, Hidden Expert, Misrepresented Brand or Category Leader. Most AI-visibility tools chase visibility alone. We measure both, because being recommended for the wrong reasons is not a win.

Six metrics, nine engines, zero guesswork

Measuring AI visibility is a discipline, not a screenshot habit. We track six metrics across the full engine panel: ChatGPT, Gemini, Google AI Mode, Google AI Overviews, Claude, Copilot, Meta AI, Perplexity and Grok.

Mention rate

The percentage of runs in which your brand is named.

Citation rate

How often your own pages are cited as a source in the answer.

Share of voice

Your share of mentions against a defined competitor set.

Position & role

Where you appear in the answer, and whether you are recommended, merely mentioned, compared or caveated.

Sentiment

How positively the answer frames your brand, tracked over time.

Accuracy

Whether what the AI claims about you is actually true.

Rates, not snapshots

LLM answers vary between runs. A single answer proves nothing, so every metric is a rate across a stated number of runs in a stated window. A brand that appears in 7 of 10 runs has 70% presence, not "presence".

No fake volume

There is no reliable "prompt search volume", and we will not invent one. We prioritise prompts with transparent demand proxies: keyword volume of the underlying intent, People Also Ask frequency, and how often the question appears in communities and sales conversations.

Built on the prompts your buyers actually ask

Everything starts with your Prompt Universe: a versioned database of 150+ prompts, tagged by funnel stage, persona and topic cluster, built the way an engineer would build it.

Full keyword research, run AI-native

We still do complete classic keyword research, but through agentic workflows with live connections to keyword and search volume tools. The full demand dataset for your category is pulled, clustered and intent-classified in hours, not billed by the day.

Customer language mining

We extract real phrasing from sales calls, support tickets, reviews and CRM notes, so the prompt set reflects how your customers actually speak, not how a keyword tool guesses they speak.

A proprietary People Also Ask database

We mine a large-scale PAA dataset to find the question patterns search engines have already validated for your category.

Reddit, forums and community indexing

We scrape and index the threads where buying questions are asked in the wild. These platforms do double duty: they seed prompts and they are among the sources AI engines cite most.

Keyword-to-prompt translation

Your existing SEO keyword set is translated into conversational prompts, carrying its volume along as a demand proxy.

Synthetic expansion, honestly labelled

LLM-assisted expansion fills the gaps per persona and funnel stage, and every synthetic prompt is tagged as synthetic. Observed and generated prompts are never silently mixed.

What AI believes about you, and whether it is true

Entity and perception audit

We probe what models believe your brand is, does and is known for, and compare it against ground truth.

Hallucination and error detection

Wrong pricing, discontinued products, misattributed claims: every error is logged with the prompt, engine and severity, and mapped to the upstream source that needs fixing.

Competitive benchmark

The same panel runs against 3 to 10 competitors, producing a gap matrix per topic cluster: exactly which clusters they own, and where you can win.

Citation source landscape

Which domains, publications and communities the engines cite in your category, ranked by frequency. This is where authority is built, and it directs the off-page roadmap.

Retrieval or weights

For every key prompt we diagnose whether the answer is grounded in live retrieval, fixable in weeks, or baked into the model's weights, a longer entity and authority play. That single diagnosis decides where effort goes.

From AI answers to business results

Visibility metrics only matter if they connect to revenue. The AI Influence Funnel is our model for making that chain measurable, stage by stage.

Machine Access
Model Visibility
AI Search traffic
Declared Discovery
Qualitative Journey Intelligence
Attribution to business results pipeline · revenue · demand

01. Machine Access

Can AI crawlers reach and retrieve your content at all? Verified at log level, this is the prerequisite for everything below.

02. Model Visibility

Are you present, recommended and correctly represented in the answers? This is where the six metrics live.

03. AI Search traffic

Verified visits arriving on your site from ChatGPT, Perplexity, Copilot and AI search surfaces, separated from spoofed bot noise.

04. Declared Discovery

What buyers tell you themselves: "found you via ChatGPT" in lead forms, sales calls and onboarding questions.

05. Qualitative Journey Intelligence

How AI actually shaped the buying journey, surfaced from interviews and sales conversations.

06. Attribution to business results

Pipeline, revenue and demand, connected back up the funnel.

The funnel is also where correlation becomes evidence: we track machine access and model visibility against the AI search traffic that follows, so you can see visibility gains turn into visits, and visits into pipeline. Every engagement instruments as many stages as your data allows, and tells you honestly which stages it cannot yet see.

A scoreboard your board understands, a backlog your teams can run

Baseline report

Per engine and per cluster: mention rate, citation rate, position, sentiment and share of voice against competitors.

Four-Layer Scorecard

Every cause rolled up into four scores, benchmarked against competitors: Discoverability (can engines reach you), Clarity (do they understand you), Authority (do trusted sources cite you) and Trust (do they recommend you).

90-day action plan

Every finding paired with a fix, one owner, a KPI and a 30/60/90 horizon. Discoverability lands with development, Clarity with content, Authority with PR, Trust with brand. AI visibility is not an SEO-team task, and the scorecard makes that visible to a CMO in one glance.

Live dashboard and monthly insight report

Trends, wins and losses, root causes and the ranked next actions. Interpretation, not a data dump.

Alerts

Visibility drops, new competitors entering answers, and new factual errors, flagged as they happen.

Measured by machines, interpreted by seniors

We practise what we preach. Prompt research, answer parsing, QA and reporting run on our proprietary agentic delivery engine, improved weekly by our LLM Visibility Engineer. A full client panel takes days, not weeks, and a deterministic QA gate checks every dataset before a consultant ever interprets it. You pay senior consultants for judgment, not for copy-paste work.

Start with Understand

AI Visibility is the Understand package: from EUR 2,000 per month, including continuous tracking, bi-monthly deep dives and guidance readouts, for up to three markets. It is the evidence layer that our GEO and ChatGPT Ads services build on, and it is where nearly every client starts.

What is AI visibility?

AI visibility is how findable and how well represented a brand is inside AI engines such as ChatGPT, Gemini, Claude and Perplexity: which prompts buyers ask, whether the brand appears in the answers, how it is described, and which sources the engines rely on. We call the discipline of measuring it Prompt Intelligence.

What is Share of Model?

Share of Model is how often and how prominently a brand appears in LLM answers for the prompts that matter in its category. Think of it as market share inside AI answers, measured as a rate across repeated runs.

How is this different from an AI visibility tool?

Tools report scores; we deliver diagnosis and a plan. Our prompt sets are built from your customers' real language rather than keyword lists, every metric is reproducible, and every report ends in prioritised actions with owners. The tooling is our leverage, the service is the product.

Which AI engines do you cover?

ChatGPT, Gemini, Google AI Mode, Google AI Overviews, Claude, Copilot, Meta AI, Perplexity and Grok, each measured in both parametric and live-search modes where the engine supports them.

How long does a baseline take?

Days, not weeks. Our agentic delivery engine builds the Prompt Universe, runs the panel and parses the answers, so senior time goes into interpretation and the action plan.

Do you measure in Dutch as well as English?

Yes, natively. We build a separate prompt universe per language market rather than translating one, because competitors, citation sources and even category framing differ per language.

Know where you stand in AI answers

Get a baseline of your visibility, representation and share of voice across nine AI engines, with a scorecard and a 90-day action plan.

Request your baseline audit

Ready to become machine-readable?

Contact us to learn how Relevance Engineering can help your brand become AI-ready.